Client Services Representative

OVERVIEW

Hours: Student employees currently in an academic term may work up to 20 hours per week. Student employees in between academic terms may work up to 37.5 hours per week.

Location: Davis or Trafalgar Campus

Reports To: Facility Coordinator

Compensation: $14.00 per hour

Document Definitions

Fitness centre: The ‘fitness centre’ includes the gymnasium, weight room, studios, varsity change rooms, and outdoor field.

Position Description:

Client Service Representatives (CSR) will be stationed at either the front desk, fitness centre desk, or ‘floating’ within the fitness centre. These staff members act as front-line employee and are the first point of contact for all visitors to the athletic centre. Client Service Representatives report directly to the Facility Coordinator, but may often find themselves aiding other athletic department staff. Through effective collaboration, Client Service Representatives are expected to strive for excellence in customer service, facility operation, and general maintenance.

Responsibilities and duties include, but are not limited to:

General maintenance and cleanliness of the fitness centre including fitness equipment and overall facility appearance.
Oversee the fitness centre including the weight room, gymnasium, varsity change rooms, and outdoor field.
Supervision of weight and fitness equipment, ensuring proper use and a safe environment.
Setup and breakdown of all activities taking place in the facility.
Inventory of all equipment borrowed, including sport specific equipment, fitness accessories, uniforms, and pinnies.
Provide detailed information to visitors regarding all aspects of our operation.

Additional Information:

CSR employees are required to attend all scheduled staff training sessions/orientation prior to starting the position. CSR employees are suggested to obtain a certification in First Aid, CPR & AED, and complete any necessary trainings provided by Sheridan College.

Interested applicants should email the campus specific facility coordinator with the subject Student Employment – Student Name (insert your name) and attach a current resume.

Davis Campus - mostafa.babouli1@sheridancollege.ca
Trafalgar Campus – Courtney.godfrey@sheridancollege.ca